A Program Governance Board (PGB) needs to escalate a cross-functional resource conflict that the Program Manager cannot resolve. What is the standard governance escalation path?
Trap 1: Escalate to the Program Manager's direct supervisor
This is an administrative escalation, not a governance resolution.
Trap 2: Escalate to the PMO Director
The PMO provides support but usually does not have authority over executive resource conflicts.
Trap 3: Escalate to the project sponsors
Project sponsors lack the authority to resolve cross-functional program-level conflicts.
- A
Escalate to the Program Manager's direct supervisor
Why wrong: This is an administrative escalation, not a governance resolution.
- B
Escalate to the PMO Director
Why wrong: The PMO provides support but usually does not have authority over executive resource conflicts.
- C
Escalate to the Program Steering Committee
The Steering Committee holds the decision-making authority for escalated program issues.
- D
Escalate to the project sponsors
Why wrong: Project sponsors lack the authority to resolve cross-functional program-level conflicts.