CAPM Business Analysis Frameworks Practice Question
A business analyst discovers that two requirements conflict with each other. What is the best strategy to resolve this conflict?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Facilitate a meeting with the key stakeholders to negotiate a resolution
Facilitating a meeting with stakeholders allows for negotiation and collaboration to resolve the conflict. Option A is incorrect because asking the sponsor to choose may not address the underlying concerns and could bypass stakeholder input. Option C is incorrect because leaving the decision to the development team may lead to a technical decision that doesn't consider business needs. Option D is incorrect because including both conflicting requirements without resolution could create inconsistencies, and adding a third requirement doesn't reconcile the original conflict.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Ask the project sponsor to choose which requirement to keep
Why it's wrong here
Sponsor may not have enough detail; better to involve directly affected stakeholders.
- ✓
Facilitate a meeting with the key stakeholders to negotiate a resolution
Why this is correct
Collaborative negotiation is the best approach to resolve conflicts.
- ✗
Document both requirements and let the development team decide
Why it's wrong here
This abdicates the BA's responsibility and may cause rework.
- ✗
Include both requirements and add a third requirement to reconcile them
Why it's wrong here
Adding more requirements doesn't fix the conflict.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CAPM practice question is part of Courseiva's free PMI certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CAPM exam.