PRINCE2F PRINCE2 Processes Practice Question
A Team Manager identifies a quality problem in a product that is being delivered. What should the Team Manager do?
⚠ Common exam trap
The trap is assuming the Team Manager should 'just fix it' or 'reject the product' — PRINCE2 emphasizes escalation and formal recording over unilateral action, and candidates often pick the most decisive-sounding option rather than the role-appropriate one.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Record the problem and inform the Project Manager
When a Team Manager identifies a quality problem, PRINCE2 requires them to record it (typically in the Quality Register) and inform the Project Manager, who owns the Quality Register and decides on corrective action. The Team Manager does not have authority to change scope, quality tolerances, or the product's specification unilaterally. Escalating ensures the issue is handled within the project's quality and change control framework.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Record the problem and inform the Project Manager
Why this is correct
The Team Manager records the quality problem in the daily log and informs the Project Manager, since quality issues affecting a Work Package fall outside the Team Manager's authority and require Project Manager assessment against stage tolerances.
- ✗
Update the Checkpoint Report and ignore the problem
Why it's wrong here
Recording the problem in a Checkpoint Report without action leaves the quality failure unresolved and breaches the Work Package's tolerances. It is tempting because Checkpoint Reports do communicate progress, but that report is correct only for routine status updates, not for escalating a quality problem needing a decision.
- ✗
Reject the product and stop all work
Why it's wrong here
Rejecting the product and halting all work exceeds the Team Manager's authority and disrupts the stage; the problem should be raised via the Work Package's quality register and issue process. It is tempting as decisive action, but rejection is correct only when a completed product formally fails its quality criteria.
- ✗
Fix the product immediately to meet quality criteria
Why it's wrong here
Fixing the product immediately bypasses the agreed quality method and change control, and may exceed the Team Manager's delegated authority. It is tempting because it appears to resolve the defect, but direct correction is correct only where the Work Package explicitly authorises the team to remediate within tolerance.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert exam blueprint
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