PRINCE2F People: organizations, teams, and leadership Practice Question
A Project Manager is working on a project where the Executive and Senior User disagree on the priority of a scope change. The Executive wants to approve the change to realise early benefits, while the Senior User is concerned about the impact on quality. What should the Project Manager do first?
⚠ Common exam trap
The trap here is assuming that the Executive's authority allows them to override the Board, or that the Project Manager should decide unilaterally.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Arrange a Project Board meeting to discuss the change and its implications.
When Project Board members disagree on a change, the Project Manager should facilitate a Board meeting to discuss the change's impact and reach a collective decision. The Board is the correct forum for resolving such conflicts, ensuring that both benefits and quality concerns are weighed. Escalating prematurely, acting unilaterally, or rejecting the change without discussion would bypass proper governance.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Approve the change because the Executive has ultimate authority.
Why it's wrong here
While the Executive is ultimately accountable, PRINCE2 requires collective decision-making on significant changes. Unilaterally approving the change would ignore the Senior User's valid quality concerns and undermine the Board's collaborative approach. The Project Manager should not bypass the Board's decision-making process.
- ✓
Arrange a Project Board meeting to discuss the change and its implications.
Why this is correct
The Project Board is responsible for making decisions on changes that affect project scope, especially when there is disagreement. The Project Manager should provide an impact analysis and facilitate a meeting so the Executive and Senior User can make an informed decision together. This follows PRINCE2's principle of defined roles and responsibilities.
- ✗
Escalate the disagreement to the Programme Board for resolution.
Why it's wrong here
Escalating to the Programme Board should be a last resort after the Project Board has failed to resolve the issue. The Project Manager should first facilitate a discussion within the Project Board to reach a consensus, as the Board is the appropriate decision-making body for project-level conflicts.
- ✗
Reject the change to maintain the baseline and avoid conflict.
Why it's wrong here
Rejecting the change outright would prevent the Board from considering potential benefits and could stifle necessary adaptation. The Project Manager's role is to present the change and its impacts, not to make the decision unilaterally. The Board should evaluate the change against project objectives and tolerances.
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert exam blueprint
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