PRINCE2F PRINCE2 Processes Practice Question
A project manager is reviewing progress and identifies a product that does not meet its quality criteria. What should the project manager do?
⚠ Common exam trap
The trap is over-escalating — candidates often assume any quality failure must go to the Project Board, ignoring PRINCE2's management-by-exception principle and the PM's delegated tolerance.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Raise an Issue and decide on corrective action within delegated authority
When a product fails to meet its quality criteria, the project manager should raise an Issue and, within their delegated authority (tolerance), decide on corrective action. PRINCE2 emphasizes management by exception: the project manager handles issues within tolerance, and only escalates to the Project Board when tolerances would be exceeded. This keeps decision-making at the appropriate level.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Raise an Issue for the Project Board to decide
Why it's wrong here
A product failing its quality criteria is handled through quality control and a quality register entry, not escalated straight to the Project Board. Raising an Issue suits tolerances being threatened or exceeded, where the Board must authorise a change.
- ✗
Update the product description to match the delivered product
Why it's wrong here
Changing the product description to match a non-conforming product conceals the defect and bypasses the quality review, so the product is never corrected or approved against its original criteria. It is tempting because product descriptions are legitimately updated after an approved change request, but that route requires formal change control, not retrospective editing.
- ✓
Raise an Issue and decide on corrective action within delegated authority
Why this is correct
A product failing its quality criteria is a deviation requiring formal capture, so it is recorded as an Issue. The project manager then applies corrective action within delegated authority, or escalates if the tolerance is exceeded, satisfying the stem's decision-making constraint.
- ✗
Accept the product as-is and update the quality register
Why it's wrong here
Accepting a non-conforming product bypasses quality control and leaves the quality register recording a failure as passed, breaching the quality theme. Acceptance applies only after criteria are met; the product should instead be corrected, reworked or referred through the proper quality procedure.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert exam blueprint
This PRINCE2F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PRINCE2F exam.