The answer is that change enablement aims to ensure changes are assessed, prioritized, and implemented in a controlled manner. This is correct because the practice’s core purpose is to manage the entire lifecycle of a change—from request through review—using a standardized, risk-based approach, not just to approve or schedule it. On the ITIL 4 Foundation exam, this concept tests your understanding of the practice’s definition versus common misconceptions, such as the outdated idea that a single Change Advisory Board (CAB) must authorize all changes. A frequent trap is confusing the change authority (a person or group) with the CAB; remember, the CAB is just one possible authority, not a mandatory role. For a memory tip, think “CAP-IC”: Controlled, Assessed, Prioritized, Implemented, and Controlled again—the two C’s reinforce that control is the practice’s backbone.
ITIL4F ITIL Management Practices Practice Question
This ITIL4F practice question tests your understanding of itil management practices. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which TWO statements about the ITIL change enablement practice are CORRECT?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A change authority is a person or group that authorizes a change.
Option A is correct because the ITIL 4 definition of a change authority explicitly states it is a person or group responsible for authorizing a change. This aligns with the change enablement practice, which assigns authorization based on the change type and organizational policies, not on a single role like the CAB.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
A change authority is a person or group that authorizes a change.
Why this is correct
The change authority is defined for each type of change.
Related concept
Read the scenario before looking for a memorised answer.
✗
All changes must be approved by a change advisory board (CAB).
Why it's wrong here
Standard changes are pre-authorized and do not require CAB approval.
✗
The change schedule is used to authorize changes.
Why it's wrong here
The change schedule is used for planning and communication, not authorization.
✗
Normal changes can be implemented without authorization if they are low risk.
Why it's wrong here
Normal changes always require authorization before implementation.
✓
Change enablement aims to ensure that changes are assessed, prioritized, and implemented in a controlled manner.
Why this is correct
This is a core objective of change enablement.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often assume all changes need CAB approval or that low-risk normal changes can bypass authorization, confusing the pre-approved nature of standard changes with the still-required authorization for normal changes.
Detailed technical explanation
How to think about this question
In ITIL 4, change types are categorized as standard, normal, and emergency, each with distinct authorization workflows. Standard changes are pre-approved and low risk, normal changes require assessment and approval from a change authority (which may be an individual or a CAB), and emergency changes follow a fast-track process to minimize disruption. The change schedule is used for visibility and coordination, not for granting permission, and its entries reflect changes that have already been authorized.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A junior network technician can log in to a core router but cannot reach the enable prompt or configuration mode. The AAA server is authenticating the login — but the authorisation policy only grants privilege level 1, not 15. Authentication (who you are) is working; authorisation (what you can do) is not.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
ITIL Management Practices — This question tests ITIL Management Practices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: A change authority is a person or group that authorizes a change. — Option A is correct because the ITIL 4 definition of a change authority explicitly states it is a person or group responsible for authorizing a change. This aligns with the change enablement practice, which assigns authorization based on the change type and organizational policies, not on a single role like the CAB.
What should I do if I get this ITIL4F question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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