ITIL4F ITIL Management Practices Practice Question
Which TWO of the following are types of changes in ITIL 4 Change Enablement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Emergency change
Standard and emergency are two of the three change types; normal is the third. Standard is pre-approved, emergency is urgent.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Emergency change
Why this is correct
Correct: Emergency changes are for urgent issues.
- ✗
Problem change
Why it's wrong here
Incorrect: No such type.
- ✗
Service request
Why it's wrong here
Incorrect: Service requests are distinct from changes.
- ✓
Standard change
Why this is correct
Correct: Standard changes are pre-approved and low-risk.
- ✗
Incident change
Why it's wrong here
Incorrect: There is no such type as incident change.
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