ITIL4F ITIL Management Practices Practice Question
An IT department has a CMDB. Which practice is primarily responsible for ensuring that configuration data is accurate and up to date?
⚠ Common exam trap
Test-takers frequently confuse IT Asset Management (ITAM) with Service Configuration Management, but ITAM focuses on financial lifecycle and inventory, while Service Configuration Management owns the logical relationships and technical attributes of CIs in the CMDB.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service Configuration Management
Service Configuration Management (C) is the practice responsible for maintaining accurate and up-to-date configuration data in the CMDB. It ensures that all Configuration Items (CIs) are identified, controlled, and their attributes and relationships are recorded and verified through regular audits and reconciliation processes, directly supporting the integrity of the CMDB.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Monitoring and Event Management
Why it's wrong here
Monitoring and Event Management primarily focuses on observing the operational status of services and Configuration Items (CIs), detecting deviations, and generating alerts. While it can identify unauthorized changes or discrepancies that indicate a need for configuration updates, its core responsibility is not the proactive management or maintenance of the configuration data within the CMDB itself.
- ✗
IT Asset Management
Why it's wrong here
IT Asset Management is primarily concerned with the financial, contractual, and lifecycle aspects of IT assets, including their acquisition, utilization, and disposal. While assets can be configuration items, ITAM's focus is on maximizing asset value and managing costs, rather than meticulously recording and controlling the technical relationships and configurations within a CMDB.
- ✓
Service Configuration Management
Why this is correct
Service Configuration Management is the practice specifically responsible for planning, identifying, controlling, recording, reporting, and verifying all configuration items (CIs) and their relationships. Its core purpose is to ensure that accurate and reliable information about the services and their supporting components is available in the Configuration Management Database (CMDB) throughout their lifecycle.
- ✗
Service Desk
Why it's wrong here
The Service Desk serves as the single point of contact for users, primarily handling incidents, service requests, and providing information. While Service Desk agents frequently consult the CMDB to understand service components and relationships for troubleshooting, their role is to consume this data, not to govern, maintain, or ensure the ongoing accuracy and integrity of the CMDB's content.
Go deeper
Related to this question
About these practice questions
Courseiva writes every ITIL4F question from scratch — 805 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.