ITIL4F ITIL Management Practices Practice Question
Which TWO of the following are components of the ITIL 4 Service Value System?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Guiding principles
The ITIL 4 SVS includes guiding principles, governance, service value chain, practices, and continual improvement. Outputs and SLAs are not components of the SVS.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Service level agreements (SLAs)
Why it's wrong here
SLAs are documents, not part of the SVS structure.
- ✓
Guiding principles
Why this is correct
Guiding principles are a key component of the SVS.
- ✗
Outputs
Why it's wrong here
Outputs are deliverables, not a component of the SVS.
- ✓
Governance
Why this is correct
Governance is a component of the SVS.
- ✗
Service desk
Why it's wrong here
The service desk is a practice, not a component of the SVS.
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