ITIL4F ITIL Management Practices Practice Question
Which TWO of the following are components of the ITIL 4 Service Value System?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service Value Chain
The SVS includes: Guiding Principles, Governance, Service Value Chain, Practices, and Continual Improvement. Service Catalogue and Known Error Database are not components.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Service Catalogue
Why it's wrong here
The Service Catalogue is a tool or output, not a component of the SVS.
- ✗
Known Error Database
Why it's wrong here
The KEDB is a tool used in Problem Management.
- ✗
Configuration Baseline
Why it's wrong here
A configuration baseline is used in Service Configuration Management.
- ✓
Service Value Chain
Why this is correct
The Service Value Chain is a central element of the SVS.
- ✓
Guiding Principles
Why this is correct
Guiding Principles are a core component of the SVS.
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