ITIL4F ITIL Management Practices Practice Question
Which THREE of the following are considered event types in Monitoring and Event Management?
⚠ Common exam trap
Watch out — candidates often confuse severity levels (like Critical) or change management categories (like Standard) with the three official ITIL 4 event types, leading them to select options that sound plausible but are technically incorrect.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Exception
In ITIL 4, 'Exception' is one of the three defined event types in Monitoring and Event Management. Exception events indicate that something has deviated from normal operation, such as a configuration drift or a threshold breach, and they require immediate attention or escalation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Exception
Why this is correct
Indicates a deviation from normal operation.
- ✗
Critical
Why it's wrong here
Not a standard category; exception covers anomalies.
- ✗
Standard
Why it's wrong here
Standard is a change type, not an event type.
- ✓
Informational
Why this is correct
This indicates normal operation.
- ✓
Warning
Why this is correct
Indicates a potential issue.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.