This ITIL4F practice question tests your understanding of itil management practices. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which ITIL 4 practice is responsible for maintaining the CMDB and ensuring configuration items are accurate?
Service Desk
Why wrong: Incorrect: Service Desk is the point of contact.
IT Asset Management
Why wrong: Incorrect: IT Asset Management focuses on financial value and lifecycle of assets, not configuration.
Service Configuration Management
Correct: This practice maintains the CMDB.
Change Enablement
Why wrong: Incorrect: Change Enablement controls changes, not configuration data.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Service Configuration Management
Service Configuration Management (C) is the ITIL 4 practice responsible for maintaining the Configuration Management Database (CMDB) and ensuring that Configuration Items (CIs) are accurate, up-to-date, and under controlled management. This practice focuses on defining, recording, and controlling CIs and their relationships, directly supporting the integrity of the CMDB.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Service Desk
Why it's wrong here
Incorrect: Service Desk is the point of contact.
IT Asset Management
Why it's wrong here
Incorrect: IT Asset Management focuses on financial value and lifecycle of assets, not configuration.
Service Configuration Management
Why this is correct
Correct: This practice maintains the CMDB.
Related concept
Read the scenario before looking for a memorised answer.
Change Enablement
Why it's wrong here
Incorrect: Change Enablement controls changes, not configuration data.
Common exam traps
The trap here is that candidates confuse IT Asset Management (B) with Service Configuration Management because both deal with tracking items, but IT Asset Management focuses on financial lifecycle and ownership, not the detailed configuration relationships and CMDB accuracy that Service Configuration Management owns.
Detailed technical explanation
Under the hood, Service Configuration Management uses a CMDB to store CI attributes (e.g., serial numbers, software versions) and relationships (e.g., 'runs on', 'connects to'), which are critical for impact analysis during changes and incidents. A real-world scenario: if a router CI is missing its firmware version in the CMDB, a change to upgrade that firmware could fail because the current state is unknown, leading to service disruption. This practice ensures that CI data is reconciled through audits and automated discovery tools.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A practitioner preparing for the ITIL4F exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
ITIL Management Practices — This question tests ITIL Management Practices — Read the scenario before looking for a memorised answer..
The correct answer is: Service Configuration Management — Service Configuration Management (C) is the ITIL 4 practice responsible for maintaining the Configuration Management Database (CMDB) and ensuring that Configuration Items (CIs) are accurate, up-to-date, and under controlled management. This practice focuses on defining, recording, and controlling CIs and their relationships, directly supporting the integrity of the CMDB.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.
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