ITIL4F ITIL Management Practices Practice Question
What is the PRIMARY purpose of the Incident Management practice?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
To restore normal service operation as quickly as possible
The primary purpose of Incident Management is to restore normal service operation as quickly as possible and minimise the adverse impact on business operations.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
To fulfil service requests from users
Why it's wrong here
Fulfilling service requests is the purpose of Service Request Management.
- ✗
To manage the lifecycle of all changes
Why it's wrong here
Managing changes is the purpose of Change Enablement.
- ✓
To restore normal service operation as quickly as possible
Why this is correct
This is the core purpose of Incident Management.
- ✗
To find the root cause of incidents
Why it's wrong here
Finding root cause is the purpose of Problem Management.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.