ITIL4F ITIL Management Practices Practice Question
What is the PRIMARY purpose of the Incident Management practice?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
To restore normal service as quickly as possible and minimize the negative impact on business operations
The primary purpose of Incident Management is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations. Option D is correct. Option A describes Change Enablement (assessing, authorizing, and scheduling changes). Option B describes Service Level Management (negotiating and agreeing on service level targets). Option C describes Problem Management (identifying root causes and preventing recurrence).
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
To assess, authorize, and schedule changes to IT services
Why it's wrong here
This is the purpose of Change Enablement.
- ✗
To negotiate and agree on service level targets with customers
Why it's wrong here
This is the purpose of Service Level Management.
- ✗
To identify the root cause of incidents and prevent recurrence
Why it's wrong here
This is the purpose of Problem Management.
- ✓
To restore normal service as quickly as possible and minimize the negative impact on business operations
Why this is correct
Incident Management aims to restore service quickly, often using workarounds.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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