PL-900 Practice Question: Demonstrate the capabilities of Power Automate
Your organization uses Power Automate to automate the creation of support tickets in ServiceNow when a critical alert is triggered in Microsoft Sentinel. The flow uses the 'When a new alert is created' trigger from Sentinel. The flow runs but no tickets are created. You check the Sentinel log and see that alerts are being generated. What should you investigate first?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Review the trigger condition or filter query.
The flow uses a trigger condition or filter query that may be set to only fire for specific alert severity levels or types. If the filter is misconfigured, critical alerts might be filtered out even though they are generated in Sentinel. Option A is incorrect because the flow runs, so it is enabled. Option B is incorrect because the issue is not about data connector installation; alerts are appearing in Sentinel logs. Option D is incorrect because if the ServiceNow connector were misconfigured, the flow might fail at a later step, but the issue is likely that the trigger is not firing due to the filter.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Verify that the flow is enabled.
Why it's wrong here
The flow runs, so it is enabled.
- ✗
Ensure that the Sentinel data connector is properly installed.
Why it's wrong here
Alerts are generated, so connector works.
- ✓
Review the trigger condition or filter query.
Why this is correct
Filter may exclude critical alerts.
- ✗
Check if the ServiceNow connector is configured with the correct instance.
Why it's wrong here
The flow runs, so connection is likely valid.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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