PL-900 Authentication Practice Question
An organization is using Power Virtual Agents (now Copilot Studio) to create a customer service chatbot. The chatbot must be available only to users inside the organization, not to external customers. What should the administrator do?
⚠ Common exam trap
The trap is assuming that environment creation or analytics settings control access, when the actual access control mechanism for a chatbot is its authentication configuration.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure authentication in the chatbot
To restrict a Power Virtual Agents (Copilot Studio) chatbot to internal users only, the administrator should configure authentication in the chatbot. This enforces sign-in and limits access to users within the organization's Microsoft Entra ID tenant, preventing external customers from interacting with it.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Configure authentication in the chatbot
Why this is correct
Configuring authentication restricts the chatbot to signed-in organisational users, since only internal identities can obtain valid credentials. This satisfies the requirement that the bot be unavailable to external customers, who cannot authenticate against the tenant.
- ✗
Publish the chatbot to a public website
Why it's wrong here
Publishing to a public website exposes the bot to anyone with the URL, directly contradicting the internal-only requirement. This channel is chosen when external customers must reach the bot anonymously, so it fits a public-facing deployment rather than one limited to organisational users.
- ✗
Create a new environment for the chatbot
Why it's wrong here
A new environment changes where the bot and its data reside, not who can reach it; authentication and channel configuration govern audience. Environment creation suits separating development, test and production workloads or applying distinct data policies, not restricting a chatbot to internal users.
- ✗
Disable analytics for the chatbot
Why it's wrong here
Disabling analytics stops conversation telemetry collection; it has no effect on authentication or channel availability, so external users could still reach the bot. Analytics settings are adjusted for privacy or reporting reasons, not for controlling which audience can access a published chatbot.
Go deeper
Related to this question
About these practice questions
One of 701 original PL-900 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.