PL-900 Authentication Practice Question
An organization is using Power Virtual Agents (now Copilot Studio) to create a customer service chatbot. The chatbot must be available only to users inside the organization, not to external customers. What should the administrator do?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure authentication in the chatbot
Configuring authentication in the chatbot (option A) ensures that only authenticated users (internal employees) can access the chatbot, restricting external customers. Option B is incorrect because publishing to a public website would make the chatbot accessible to anyone. Option C is incorrect because creating a new environment does not inherently restrict access; authentication is still needed. Option D is incorrect because disabling analytics does not affect access control.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Configure authentication in the chatbot
Why this is correct
Configuring authentication restricts access to internal users only.
- ✗
Publish the chatbot to a public website
Why it's wrong here
Publishing to a public website would make the chatbot available to external users.
- ✗
Create a new environment for the chatbot
Why it's wrong here
Creating a new environment does not by itself restrict access; authentication is needed.
- ✗
Disable analytics for the chatbot
Why it's wrong here
Disabling analytics has no effect on access control.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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