hardMultiple Choice
PL-900 Practice Question: A team is building a customer service solution…
A team is building a customer service solution using Power Apps and Dataverse. They need to ensure that customer data is synchronized with Dynamics 365 Customer Service. Which approach should they use?
⚠ Common exam trap
PL-900 often tests whether candidates understand that Dataverse is the shared foundation of Power Platform and Dynamics 365 — the trap is choosing a custom integration when the native shared data store already solves the problem.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use Dataverse as the data store and connect both Power Apps and Dynamics 365 to it
Dataverse is the native data platform underlying both Power Apps and Dynamics 365 Customer Service. By using Dataverse as the shared data store, both applications read and write the same tables (e.g., Account, Contact, Case) in real time, eliminating synchronization latency and duplication. This is the recommended architecture for integrating Power Apps with Dynamics 365.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Use Dataverse as the data store and connect both Power Apps and Dynamics 365 to it
Why this is correct
Dataverse provides a shared native data platform, so Power Apps and Dynamics 365 Customer Service read and write the same tables without custom synchronisation logic. This satisfies the stem's requirement for synchronised customer data, since both applications operate directly on one authoritative store rather than exchanging copies.
- ✗
Build a custom connector to transfer data between Power Apps and Dynamics 365
Why it's wrong here
A custom connector invokes APIs for actions and data retrieval; it does not replicate records between tables. Because Dataverse and Dynamics 365 Customer Service already share the same data store, no transfer mechanism is required. Custom connectors suit integrating external systems lacking a native connector, not unifying two workloads on one platform.
- ✗
Implement a third-party middleware solution
Why it's wrong here
Third-party middleware adds an external synchronisation layer, whereas Dataverse and Dynamics 365 Customer Service share the same underlying data platform, so records already reside together without replication. Middleware is warranted when integrating genuinely separate systems, such as an on-premises CRM with a cloud application, not two components of one platform.
- ✗
Export data from Dynamics 365 and import it into Power Apps periodically
Why it's wrong here
Periodic export and import produces stale, duplicated records and breaks the real-time relationship Dataverse already maintains with Dynamics 365 Customer Service, since both store data on the same platform. Batch export is appropriate for offline reporting or one-off migrations, not for keeping live customer records synchronised between connected services.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.