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PL-900 Practice Question: A team is building a customer service solution…
A team is building a customer service solution using Power Apps and Dataverse. They need to ensure that customer data is synchronized with Dynamics 365 Customer Service. Which approach should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use Dataverse as the data store and connect both Power Apps and Dynamics 365 to it
Using Dataverse as the common data store and connecting both Power Apps and Dynamics 365 to it ensures real-time synchronization. Direct integration via custom APIs is possible but not best practice. Power Automate flows can also sync, but Dataverse is the recommended approach for Dynamics 365.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Use Dataverse as the data store and connect both Power Apps and Dynamics 365 to it
Why this is correct
Dataverse is the underlying data platform for Dynamics 365 and Power Apps, providing native synchronization.
- ✗
Build a custom connector to transfer data between Power Apps and Dynamics 365
Why it's wrong here
Custom connectors are for connecting to external systems, not for synchronizing with Dynamics 365 which already uses Dataverse.
- ✗
Implement a third-party middleware solution
Why it's wrong here
Unnecessary; Dataverse already provides integration.
- ✗
Export data from Dynamics 365 and import it into Power Apps periodically
Why it's wrong here
Periodic export/import is not real-time and error-prone.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.