PL-900 Practice Question: Describe the business value of Microsoft Power Platform
A retail company uses Power Platform to manage customer feedback. They want to analyze sentiment and trigger alerts for negative reviews. Which THREE components should they use together?
⚠ Common exam trap
Watch out — candidates often think Copilot Studio is needed for sentiment analysis, but AI Builder provides the prebuilt sentiment model, while Copilot Studio is for conversational AI, not data analysis or automation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Power Apps
Power Apps is correct because it provides the user interface for customers to submit feedback and for staff to view sentiment analysis results. It serves as the front-end application that collects and displays data, making it an essential component for managing customer feedback interactively.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Copilot Studio
Why it's wrong here
Copilot Studio creates copilots, not for sentiment analysis.
- ✓
Power Apps
Why this is correct
Power Apps can capture and display feedback.
- ✓
Power Automate
Why this is correct
Power Automate can trigger alerts based on sentiment.
- ✗
Power BI
Why it's wrong here
Power BI is for visualization, not real-time alerts.
- ✓
AI Builder
Why this is correct
AI Builder can analyze sentiment from text.
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