Troubleshooting practice questions

During a Microsoft 365 planning workshop, create a Microsoft 365 support request. Microsoft 365 licensing, admin, or support concept is most relevant?

Trap 1: Microsoft Whiteboard

Whiteboard is for visual collaboration, not this licensing or admin requirement.

Trap 2: Microsoft Stream

Stream hosts video content and does not address this licensing or support need.

Trap 3: Microsoft Forms

Forms collects survey responses and does not meet this requirement.

A
Microsoft Whiteboard
Why wrong: Whiteboard is for visual collaboration, not this licensing or admin requirement.
B
Microsoft Stream
Why wrong: Stream hosts video content and does not address this licensing or support need.
C
Microsoft Forms
Why wrong: Forms collects survey responses and does not meet this requirement.
D
Microsoft 365 admin center support area
Support requests are created through the admin center by authorized administrators.

Question 2mediummulti select

Which three options are valid support options available to Microsoft 365 subscribers? (Choose three.)

Question 3mediummultiple choice

During a Microsoft 365 planning workshop, check whether an Outlook on the web issue is caused by a known Microsoft incident. Microsoft 365 licensing, admin, or support concept is most relevant?

Trap 1: Microsoft Whiteboard

Whiteboard is for visual collaboration, not this licensing or admin requirement.

Trap 2: Microsoft Stream

Stream hosts video content and does not address this licensing or support need.

Trap 3: Microsoft Forms

Forms collects survey responses and does not meet this requirement.

A
Microsoft Whiteboard
Why wrong: Whiteboard is for visual collaboration, not this licensing or admin requirement.
B
Microsoft Stream
Why wrong: Stream hosts video content and does not address this licensing or support need.
C
Microsoft Forms
Why wrong: Forms collects survey responses and does not meet this requirement.
D
Service health
Service health can show whether Microsoft has a known service incident.

Question 4hardmultiple choice

A global company has a strict policy that any Microsoft 365 administrator who needs to access a user's mailbox for troubleshooting must first obtain explicit approval from the user. The company wants to implement a process that requires approval for such access and logs the activity. Which Microsoft Purview feature should they use?

Trap 1: Customer Lockbox

Customer Lockbox is designed for controlling Microsoft support personnel access to your data, not for internal admin access.

Trap 2: Data Loss Prevention (DLP)

DLP policies protect sensitive data from being shared, they do not control admin access to resources.

Trap 3: Microsoft Purview Audit

Audit logs record user and admin activities but does not provide an approval process for access.

A
Customer Lockbox
Why wrong: Customer Lockbox is designed for controlling Microsoft support personnel access to your data, not for internal admin access.
B
Privileged Access Management (PAM)
PAM provides approval-based, time-limited access for administrative tasks and logs all activities.
C
Data Loss Prevention (DLP)
Why wrong: DLP policies protect sensitive data from being shared, they do not control admin access to resources.
D
Microsoft Purview Audit
Why wrong: Audit logs record user and admin activities but does not provide an approval process for access.

Question 5mediummultiple choice

A help desk lead is documenting the correct Microsoft 365 approach to troubleshoot why a licensed user cannot access a specific app. Microsoft 365 licensing, admin, or support concept is most relevant?

Trap 1: Microsoft Forms

Forms collects survey responses and does not meet this requirement.

Trap 2: Microsoft Stream

Stream hosts video content and does not address this licensing or support need.

Trap 3: Microsoft Whiteboard

Whiteboard is for visual collaboration, not this licensing or admin requirement.

A
Microsoft Forms
Why wrong: Forms collects survey responses and does not meet this requirement.
B
The assigned license and enabled service plans
Access depends on license assignment and enabled service plans.
C
Microsoft Stream
Why wrong: Stream hosts video content and does not address this licensing or support need.
D
Microsoft Whiteboard
Why wrong: Whiteboard is for visual collaboration, not this licensing or admin requirement.