mediumMultiple ChoiceObjective-mapped
MS-900 Practice Question: During a Microsoft 365 planning workshop, view…
During a Microsoft 365 planning workshop, view service health and create support requests without broad user management. Microsoft 365 licensing, admin, or support concept is most relevant?
⚠ Common exam trap
It's easy for candidates to confuse the Service Support Administrator role with the Helpdesk Administrator role, which also can create support requests but additionally has broader user management capabilities (e.g., resetting passwords), leading to an incorrect choice if they don't carefully read the requirement for 'without broad user management.'
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service Support Administrator
The Service Support Administrator role in Microsoft 365 is specifically designed to allow users to view service health and create support requests without granting broader user management permissions. This role is part of the least-privilege administrative model, enabling helpdesk or support staff to monitor service incidents and open tickets via the Microsoft 365 admin center or the Microsoft 365 admin mobile app, while being restricted from modifying users, licenses, or other administrative settings.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Microsoft Stream
Why it's wrong here
Stream hosts video content and does not address this licensing or support need.
- ✗
Microsoft Forms
Why it's wrong here
Forms collects survey responses and does not meet this requirement.
- ✗
Microsoft Whiteboard
Why it's wrong here
Whiteboard is for visual collaboration, not this licensing or admin requirement.
- ✓
Service Support Administrator
Why this is correct
Service Support Administrator can manage support-related tasks.
Go deeper
Related to this question
Learn chapter
Cloud Service Types for MS-900
Key term
User
A user is any person, system, or device that interacts with an IT service, resource, or identity system, typically authenticated through credentials and authorized to perform specific actions.
Key term
Service Health
Service Health is a monitoring feature in Microsoft 365 and Azure that provides real-time and historical status of cloud services, including outages, advisories, and incidents.
About these practice questions
Courseiva writes every MS-900 question from scratch — 217 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MS-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-900 exam.