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MS-900 Practice Question: During a Microsoft 365 planning workshop, view…
During a Microsoft 365 planning workshop, view service health and create support requests without broad user management. Microsoft 365 licensing, admin, or support concept is most relevant?
⚠ Common exam trap
It's easy for candidates to confuse the Service Support Administrator role with the Helpdesk Administrator role, which also can create support requests but additionally has broader user management capabilities (e.g., resetting passwords), leading to an incorrect choice if they don't carefully read the requirement for 'without broad user management.'
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service Support Administrator
The Service Support Administrator role in Microsoft 365 is specifically designed to allow users to view service health and create support requests without granting broader user management permissions. This role is part of the least-privilege administrative model, enabling helpdesk or support staff to monitor service incidents and open tickets via the Microsoft 365 admin center or the Microsoft 365 admin mobile app, while being restricted from modifying users, licenses, or other administrative settings.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Microsoft Stream
Why it's wrong here
Microsoft Stream hosts and shares enterprise video, offering no service health dashboard or support request workflow. It fits video publishing scenarios. Viewing service health and raising support requests belongs to the Microsoft 365 admin center.
- ✗
Microsoft Forms
Why it's wrong here
Microsoft Forms collects surveys and quizzes; it exposes no service health telemetry and cannot open support tickets, so it fails the stated requirement. It is tempting because it is a Microsoft 365 app with an admin centre, but it would be the right choice only when gathering user feedback or building a questionnaire.
- ✗
Microsoft Whiteboard
Why it's wrong here
Microsoft Whiteboard is a collaborative canvas for inking and ideation, with no service health or support-request capability. It is chosen when teams need visual brainstorming. The scenario needs the Microsoft 365 admin center, which surfaces service health and support tickets.
- ✓
Service Support Administrator
Why this is correct
The Service Support Administrator role grants permissions to view service health dashboards and open support requests in the Microsoft 365 admin centre, without the broad user and licence management rights of Global Administrator. This matches the workshop requirement precisely.
Go deeper
Related to this question
Learn chapter
Microsoft 365 Service Health Dashboard
Key term
User
A user is any person, system, or device that interacts with an IT service, resource, or identity system, typically authenticated through credentials and authorized to perform specific actions.
Key term
Service Health
Service Health is a monitoring feature in Microsoft 365 and Azure that provides real-time and historical status of cloud services, including outages, advisories, and incidents.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MS-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-900 exam.