The correct first step is to verify that each user has an appropriate Microsoft Intune license assigned. This is because automatic enrollment in Intune checks the user’s license during the authentication and enrollment process; if the license is missing, the device silently fails to enroll, even when all other prerequisites like Azure AD join and enrollment policies are correctly configured. Since Microsoft 365 Business Premium includes an Intune license, the issue often arises when users are not properly assigned that license, or when a separate Intune standalone license is needed for other plans. On the MS-102 exam, this question tests your understanding that license assignment is the foundational prerequisite for Intune enrollment troubleshooting, and it’s a common trap to overlook this step and instead check device configuration or connectivity first. A useful memory tip is “License first, enroll later”—always confirm the user’s license before diving into deeper technical settings.
MS-102 Deploy and manage a Microsoft 365 tenant Practice Question
This MS-102 practice question tests your understanding of deploy and manage a microsoft 365 tenant. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Your company uses Microsoft 365 Business Premium. You need to ensure that all company-owned Windows 10 devices are automatically enrolled in Microsoft Intune when users sign in with their work account. The devices are Azure AD joined. You have configured automatic enrollment in Intune. However, some devices are not enrolling. You need to troubleshoot the issue. What should you check first?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "first"
Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify that each user has an appropriate Microsoft Intune license assigned.
Option C is correct because automatic enrollment in Microsoft Intune requires each user to have an appropriate Intune license (e.g., Microsoft 365 Business Premium includes Intune). Without a license, the device will not be able to enroll even if all other prerequisites are met. The license is checked during the enrollment process, and if missing, enrollment fails silently.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Ensure that devices are Azure AD joined and not domain joined.
Why it's wrong here
The devices are already Azure AD joined, so this is not the issue.
✗
Check the Windows 10 version; version 1607 or later is required.
Why it's wrong here
Version is likely fine; licensing is the primary check.
✓
Verify that each user has an appropriate Microsoft Intune license assigned.
Why this is correct
Without a license, devices cannot enroll in Intune even if automatic enrollment is configured.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Check that the MDM authority is set to Microsoft Intune in Microsoft Entra ID.
Why it's wrong here
If automatic enrollment is configured, the MDM authority is already set correctly.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often assume device-level prerequisites (like Azure AD join or OS version) are the most common cause, but Microsoft Intune enrollment is user-license-driven, and missing licenses are a frequent real-world issue that is easy to overlook.
Detailed technical explanation
How to think about this question
Under the hood, automatic enrollment uses the MDM enrollment protocol via the Azure AD device registration. The Intune license is verified by the enrollment service through the user’s Azure AD token; if the token lacks the Intune service plan, the enrollment request is denied. In a hybrid scenario, a user without a license might still see a device in Azure AD but never complete the Intune enrollment, leading to partial compliance.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MS-102 question in full detail.
Deploy and manage a Microsoft 365 tenant — This question tests Deploy and manage a Microsoft 365 tenant — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Verify that each user has an appropriate Microsoft Intune license assigned. — Option C is correct because automatic enrollment in Microsoft Intune requires each user to have an appropriate Intune license (e.g., Microsoft 365 Business Premium includes Intune). Without a license, the device will not be able to enroll even if all other prerequisites are met. The license is checked during the enrollment process, and if missing, enrollment fails silently.
What should I do if I get this MS-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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