The answer is to enable SSPR for “All” users and select at least one authentication method, such as mobile phone or email. These two configurations are mandatory because self-service password reset requires both a policy that explicitly grants the feature to the entire user base and a registered authentication method to verify identity during the reset process. Without enabling SSPR for all users, the feature remains inactive for the intended population regardless of other settings, and without at least one authentication method, users have no way to prove ownership of their account. On the MS-102 exam, this question tests your understanding of the prerequisite steps in the SSPR configuration wizard, where the “All” toggle and the authentication methods blade are the first required choices. A common trap is selecting only licensing or password writeback, which are necessary for hybrid environments but not mandatory for basic SSPR functionality. Remember the mnemonic “All or Nothing, One to Prove” — enable all users, then pick at least one method.
MS-102 Practice Question: Implement and manage identity and access in Microsoft Entra ID
This MS-102 practice question tests your understanding of implement and manage identity and access in microsoft entra id. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company wants to enable self-service password reset (SSPR) for all users. Which two configurations are mandatory to allow users to reset their own passwords? (Choose two.)
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A: Enable SSPR for 'All' users.
Option A is correct because enabling SSPR for 'All' users is a mandatory configuration that ensures every user in the tenant is licensed and permitted to use self-service password reset. Without this setting, SSPR would not be activated for the intended user population, even if authentication methods are configured.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
A: Enable SSPR for 'All' users.
Why this is correct
SSPR must be enabled; without this, no users can reset passwords.
Related concept
Read the scenario before looking for a memorised answer.
✓
B: Select at least one authentication method (e.g., mobile phone or email).
Why this is correct
At least one authentication method must be configured so users can prove their identity during reset.
Related concept
Read the scenario before looking for a memorised answer.
✗
C: Configure a custom helpdesk URL.
Why it's wrong here
This is optional and not required for SSPR to function.
✗
D: Enforce registration after 30 days.
Why it's wrong here
Registration enforcement is optional; SSPR can work without it if users register voluntarily.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse optional configurations (like custom helpdesk URL or registration enforcement) with mandatory prerequisites, leading them to select those instead of the required scope and authentication method settings.
Detailed technical explanation
How to think about this question
SSPR in Microsoft Entra ID relies on the combination of a scope setting (e.g., 'All' or a specific group) and at least one authentication method (e.g., mobile phone, email, or security questions) to function. Under the hood, the authentication methods are validated against the user's registered data in the directory, and the scope determines which users can access the password reset portal at https://passwordreset.microsoftonline.com. A real-world scenario where this matters is when an organization enables SSPR only for a pilot group but forgets to add authentication methods, causing the feature to be non-functional for those users.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MS-102 question in full detail.
Implement and manage identity and access in Microsoft Entra ID — This question tests Implement and manage identity and access in Microsoft Entra ID — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: A: Enable SSPR for 'All' users. — Option A is correct because enabling SSPR for 'All' users is a mandatory configuration that ensures every user in the tenant is licensed and permitted to use self-service password reset. Without this setting, SSPR would not be activated for the intended user population, even if authentication methods are configured.
What should I do if I get this MS-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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