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MS-102 · topic practice

Manage users, groups, licensing, and support practice questions

Practise Microsoft 365 Administrator MS-102 Manage users, groups, licensing, and support practice questions — original exam-style scenarios with answer choices, explanations, and analysis of common mistakes.

Courseiva uses original exam-style practice questions designed for learning and revision. The goal is to understand the concepts, recognise exam patterns, and improve through explanations — not memorise copied exam dumps.

Reviewed byJohnson Ajibi· MSc IT Security
20 questionsDomain: Manage users, groups, licensing, and support
Practice 10 questionsBrowse domain →

What the exam tests

What to know about Manage users, groups, licensing, and support

Manage users, groups, licensing, and support questions test whether you can apply the concept in context, not just recognise a definition.

How the topic appears in realistic exam-style scenarios.

Which detail in the question changes the correct answer.

How to eliminate plausible but wrong options.

How to connect the question back to the wider exam objective.

Watch out for

Common Manage users, groups, licensing, and support exam traps

  • ▸Answering from memory before reading the full scenario.
  • ▸Missing a constraint such as cost, availability, security, scope or command context.
  • ▸Choosing a broad answer when the question asks for the most specific fix.
  • ▸Ignoring why the wrong options are tempting.

Practice set

Manage users, groups, licensing, and support questions

20 questions · select your answer, then reveal the explanation

Question 1mediummultiple choice
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A company has a Microsoft 365 E5 subscription. The security team requires that all guest users must have terms of use acceptance before accessing resources. Which Azure AD feature should be configured?

Question 2easymultiple choice
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A user reports they cannot access SharePoint Online but can access Outlook. The admin verifies the user has an E3 license assigned. What is the most likely cause?

Question 3hardmultiple choice
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A company uses dynamic groups based on department attribute. A user moved from Sales to Marketing but the group membership did not update after 48 hours. What should the admin do first?

Question 4mediummultiple choice
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An organization wants to delegate user creation to help desk staff without granting global admin rights. Which role should be assigned?

Question 5easymultiple choice
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A company needs to ensure that only users from specific IP ranges can access Exchange Online. Which tool should be used?

Question 6hardmultiple choice
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A user with an E5 license is unable to use Azure Information Protection (AIP). The admin confirms the license is assigned. What is the most likely cause?

Question 7mediummultiple choice
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An admin needs to bulk assign licenses to 200 users based on department. Which method is most efficient?

Question 8easymultiple choice
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A company has a hybrid identity setup. A new employee is created in on-premises AD but does not appear in Azure AD after sync. What should the admin check first?

Question 9hardmultiple choice
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An organization needs to restrict access to Microsoft 365 admin center to only specific users. Which approach should be used?

Question 10mediummultiple choice
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A user reports that after changing their department in HR system, the change did not reflect in Azure AD dynamic group membership. The sync from HR to Azure AD is working. What is the most likely issue?

Question 11easymultiple choice
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An admin needs to provide a vendor with temporary access to a SharePoint site. What should the admin create?

Question 12mediummulti select
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Which TWO actions can an admin take to reduce the number of passwords in use for end users?

Question 13hardmulti select
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Which THREE conditions can be used in a dynamic group rule for a device?

Question 14mediummulti select
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Which TWO roles can manage user licenses without being able to create users?

Question 15hardmulti select
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Which THREE steps are required to enable group-based licensing?

Question 16hardmultiple choice
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You are the Microsoft 365 administrator for Contoso Ltd., a company with 500 users. The company uses a hybrid identity with Azure AD Connect. You have a dynamic group named 'SalesGroup' that includes all users with department attribute equal to 'Sales'. Recently, the HR system updated the department for 20 users from 'Sales' to 'Marketing'. The Azure AD Connect sync completed successfully, and the attribute changes are reflected in Azure AD. However, after 48 hours, these users are still members of 'SalesGroup'. You need to ensure that the group membership accurately reflects the department attribute within the next hour. The solution must use minimal administrative effort. What should you do?

Question 17mediummultiple choice
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You are the Microsoft 365 administrator for Fabrikam Inc., a company with 1,000 users. You have been asked to delegate the ability to reset passwords for all users to the help desk team. The help desk team consists of five users. You want to grant them the minimum necessary permissions. Additionally, you need to ensure that the help desk team can only reset passwords for users in the 'Users' organizational unit (OU) in on-premises Active Directory. The company uses Azure AD Connect with password hash sync. You create a security group named 'HelpDeskGroup' and add the help desk users to it. What should you do next?

Question 18mediummultiple choice
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A company is deploying Microsoft 365 and wants to ensure that users in the finance department have access to only the apps they need. You need to recommend a licensing strategy that minimizes administrative overhead while enforcing access restrictions. What should you do?

Question 19hardmultiple choice
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You are troubleshooting a user who reports that they cannot access Microsoft Teams. The user has an E3 license assigned, but Teams is grayed out in the app launcher. You verify that the user is assigned the correct license and that the service plan for Teams is enabled. What is the most likely cause?

Question 20easymulti select
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Which TWO actions can a Microsoft 365 global administrator perform in the Microsoft 365 admin center to manage user accounts? (Choose two.)

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Frequently asked questions

What does the MS-102 exam test about Manage users, groups, licensing, and support?
Manage users, groups, licensing, and support questions test whether you can apply the concept in context, not just recognise a definition.
How should I use these practice questions?
Select your answer before revealing the explanation. Then read why each option is right or wrong — this active recall approach builds retention far faster than re-reading notes.
Can I practise just Manage users, groups, licensing, and support questions in a focused session?
Yes — the session launcher on this page draws every question from the Manage users, groups, licensing, and support domain. Use a 10-question session first to gauge your baseline, then move to 20 or 30 once the weak spots are clear.
Where can I practise other MS-102 topics?
Use the topic links above to move to related areas, or go back to the MS-102 question bank to see all topics.
Are these real exam questions or dumps?
These are original practice questions written to test the same concepts the MS-102 exam covers. They are not copied from any real exam or dump site.