The answer is resetting a user’s password and assigning admin roles to a user. These two actions are correct because the global administrator holds the highest level of access in the Microsoft 365 admin center, allowing them to manage all aspects of user accounts, including credential resets and role delegation. Resetting a password is a fundamental identity management task that directly controls user access, while assigning admin roles enables the global admin to delegate specific permissions to other users, a core function of role-based access control (RBAC) in Azure AD. On the MS-102 exam, this question tests your understanding of the global admin’s scope within the admin center’s Active users interface, often tripping candidates who confuse actions like deleting a user’s license or changing a display name—which are also possible but not the two specifically tested here. A useful memory tip is to think of the global admin as the “key master”: they hold the keys to both unlock accounts (reset passwords) and hand out spare keys (assign roles).
MS-102 Manage users, groups, licensing, and support Practice Question
This MS-102 practice question tests your understanding of manage users, groups, licensing, and support. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which TWO actions can a Microsoft 365 global administrator perform in the Microsoft 365 admin center to manage user accounts? (Choose two.)
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Assign admin roles to a user.
In the Microsoft 365 admin center, a global administrator can assign admin roles to a user by navigating to Active users, selecting the user, and choosing 'Manage roles'. This is a core identity management task that allows delegation of administrative privileges within the tenant. Option C is also correct because resetting a user's password is a standard user management action available in the same interface.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Recover a deleted user account.
Why it's wrong here
Recovery of deleted users is done in Azure AD or via PowerShell.
✓
Assign admin roles to a user.
Why this is correct
Roles can be assigned from the admin center user management.
Related concept
Read the scenario before looking for a memorised answer.
✓
Reset a user's password.
Why this is correct
Password reset is available in the Microsoft 365 admin center under active users.
Related concept
Read the scenario before looking for a memorised answer.
✗
Manage the service health of Microsoft 365.
Why it's wrong here
Service health is a separate section, not a user account management task.
✗
Create mailbox delegation permissions.
Why it's wrong here
This is done in Exchange admin center, not the Microsoft 365 admin center.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates confuse the Microsoft 365 admin center's scope with other specialized admin centers (e.g., Exchange admin center, Azure AD admin center) and select actions like mailbox delegation or service health management, which are not part of the core user account management tasks in the Microsoft 365 admin center.
Detailed technical explanation
How to think about this question
The Microsoft 365 admin center uses the Azure Active Directory (Azure AD) Graph API and Microsoft Graph to manage user objects. Assigning admin roles modifies the 'directoryRole' membership for a user, which grants specific permissions defined in Azure AD roles like Global Administrator, Exchange Administrator, or Security Reader. Password resets leverage the Azure AD self-service password reset (SSPR) policies and can be forced to require a password change at next sign-in, which updates the 'passwordProfile' attribute in the directory.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MS-102 question in full detail.
Manage users, groups, licensing, and support — This question tests Manage users, groups, licensing, and support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Assign admin roles to a user. — In the Microsoft 365 admin center, a global administrator can assign admin roles to a user by navigating to Active users, selecting the user, and choosing 'Manage roles'. This is a core identity management task that allows delegation of administrative privileges within the tenant. Option C is also correct because resetting a user's password is a standard user management action available in the same interface.
What should I do if I get this MS-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
This MS-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-102 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.