The correct answer is that users assigned this custom role can read user properties and reset passwords. This is because the role in Microsoft Entra ID includes only the ‘Users’ > ‘Basic’ > ‘Read’ permission, which grants read access to basic attributes like display name and user principal name, combined with the ‘Authentication’ > ‘Passwords’ > ‘Reset password’ permission, which allows password resets without any broader write or administrative rights. On the Microsoft 365 Administrator MS-102 exam, this scenario tests your understanding of least-privilege role design, often appearing as a drag-and-drop or exhibit question where you must identify exactly what a custom role permits. A common trap is assuming that read access to user properties also allows editing other fields or managing groups, but the role explicitly excludes those. Remember the memory tip: “Read the basics, reset the pass—no more, no less.”
MS-102 Deploy and manage a Microsoft 365 tenant Practice Question
This MS-102 practice question tests your understanding of deploy and manage a microsoft 365 tenant. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Exhibit
Refer to the exhibit.
```json
{
"roleName": "Custom Helpdesk",
"permissions": [
"microsoft.directory/users/standard/read",
"microsoft.directory/users/password/update"
]
}
```
Refer to the exhibit. You are creating a custom role in Microsoft Entra ID for helpdesk staff. What can users assigned this role do?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Read user properties and reset passwords
The custom role shown in the exhibit includes only the 'Users' > 'Basic' > 'Read' permission and the 'Authentication' > 'Passwords' > 'Reset password' permission. This combination allows helpdesk staff to read basic user properties (such as display name, user principal name, and job title) and reset user passwords. It does not grant write access to other user attributes, security groups, or license assignments.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
Read user properties and reset passwords
Why this is correct
Permissions match read and password update.
Related concept
Read the scenario before looking for a memorised answer.
✗
Read security groups and reset passwords
Why it's wrong here
Group read permission is not included.
✗
Create new users and reset passwords
Why it's wrong here
Create user permission is missing.
✗
Read user properties and assign licenses
Why it's wrong here
License assignment is not included.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often assume 'reset password' implies full user management or that reading user properties automatically includes reading groups, but Microsoft Entra ID separates these into distinct permission scopes.
Detailed technical explanation
How to think about this question
Under the hood, Microsoft Entra ID custom roles use a granular set of permissions defined in the Microsoft Graph API schema. The 'microsoft.directory/users/basic/read' permission maps to the User.ReadBasic.All delegated permission, while 'microsoft.directory/users/password/update' maps to the Password reset administrator role capability. A common real-world scenario is creating a tier-0 helpdesk role that can only reset passwords and view basic user info, deliberately excluding the ability to modify group memberships or licenses to enforce least privilege.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MS-102 question in full detail.
Deploy and manage a Microsoft 365 tenant — This question tests Deploy and manage a Microsoft 365 tenant — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Read user properties and reset passwords — The custom role shown in the exhibit includes only the 'Users' > 'Basic' > 'Read' permission and the 'Authentication' > 'Passwords' > 'Reset password' permission. This combination allows helpdesk staff to read basic user properties (such as display name, user principal name, and job title) and reset user passwords. It does not grant write access to other user attributes, security groups, or license assignments.
What should I do if I get this MS-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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