MD-102 Manage and maintain devices Practice Question
You are troubleshooting a Windows 10 device that is not receiving policy updates from Intune. The device shows 'Pending' status in the Intune console. The device is connected to the internet. What is the most likely cause?
⚠ Common exam trap
Many candidates assume 'Pending' always means a network issue or a pending reboot, but the correct interpretation is that the Intune management extension service must be actively running to process policy updates, and a stopped service is the most common cause of a stuck 'Pending' status.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Intune management extension service is not running.
The Intune management extension service (IntuneManagementExtension.exe) is responsible for processing policy and app deployment actions on Windows 10 devices. If this service is not running, the device will show a 'Pending' status in the Intune console because it cannot acknowledge or apply incoming policies, even though the device is online and enrolled.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device is not connected to the network.
Why it's wrong here
It is connected to the internet.
- ✗
The device has a pending reboot.
Why it's wrong here
A pending reboot may cause delays but not permanent pending status.
- ✓
The Intune management extension service is not running.
Why this is correct
The service must be running to receive policies.
- ✗
The device enrollment is expired.
Why it's wrong here
Enrollment does not expire.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.