- A
Disable the Conditional Access policy, wait 10 minutes, and then re-enable it.
Why wrong: Disabling and re-enabling the policy is unlikely to fix a device registration issue and could cause a brief security gap.
- B
Recreate the Conditional Access policy with the same settings and assign it to the affected users.
Why wrong: Recreating the policy is unlikely to resolve the issue because the policy is correctly configured and assigned; the problem is with device registration.
- C
Check if the affected users have an Intune license assigned; if not, assign one.
Why wrong: Users have E5 licenses which include Intune, so licensing is not the issue.
- D
Verify that the devices are properly registered in Azure AD and, if not, ask users to unenroll and re-enroll their devices.
This addresses the common issue of devices being compliant but not properly registered in Azure AD, which causes Conditional Access to fail.
Quick Answer
The answer is to verify that the devices are properly registered in Azure AD and, if not, ask users to unenroll and re-enroll their devices. This is correct because Azure AD device registration is a prerequisite for Conditional Access to evaluate device compliance; even if a device shows as compliant in Intune, a missing or incomplete Azure AD registration means the Conditional Access policy cannot apply the compliance signal, resulting in persistent blocks. On the MD-102 exam, this scenario tests your understanding of the separation between Intune enrollment and Azure AD registration—a common trap where candidates focus only on Intune compliance status while overlooking the registration layer. Remember that for Conditional Access to work, a device must be both enrolled in Intune and registered in Azure AD; the Company Portal app handles both steps, but a failed registration requires a fresh unenroll and re-enroll to trigger the full process. Memory tip: "Compliant but not registered? Re-enroll to get registered."
MD-102 Manage identity and compliance Practice Question
This MD-102 practice question tests your understanding of manage identity and compliance. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You are the compliance administrator for a large organization using Microsoft 365 E5 licenses. The company has a hybrid identity configuration with Azure AD Connect syncing on-premises Active Directory to Azure AD. The security team requires that all mobile devices accessing corporate email and documents must be enrolled in Microsoft Intune and compliant with company device policies. Recently, several users reported that they cannot access Outlook on their iOS devices, receiving a message: 'Your organization requires this device to be managed by Intune. Please install the Company Portal app and enroll your device.' However, after installing Company Portal and completing enrollment, they still cannot access Outlook and see the same error. Upon investigation, you find that the devices are showing as 'Compliant' in the Microsoft Intune admin center. You also verify that the Conditional Access policy requiring device compliance is correctly configured and assigned to all users. What should you do to resolve the issue?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Verify that the devices are properly registered in Azure AD and, if not, ask users to unenroll and re-enroll their devices.
The issue is that the devices are compliant in Intune but not properly registered in Azure AD, which is a prerequisite for Conditional Access policies to evaluate device compliance. Even after enrollment, if the device registration fails or is incomplete, the Conditional Access policy will still block access. Option D addresses this by verifying and fixing the Azure AD registration, typically requiring unenrollment and re-enrollment to trigger a fresh registration.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Disable the Conditional Access policy, wait 10 minutes, and then re-enable it.
Why it's wrong here
Disabling and re-enabling the policy is unlikely to fix a device registration issue and could cause a brief security gap.
- ✗
Recreate the Conditional Access policy with the same settings and assign it to the affected users.
Why it's wrong here
Recreating the policy is unlikely to resolve the issue because the policy is correctly configured and assigned; the problem is with device registration.
- ✗
Check if the affected users have an Intune license assigned; if not, assign one.
Why it's wrong here
Users have E5 licenses which include Intune, so licensing is not the issue.
- ✓
Verify that the devices are properly registered in Azure AD and, if not, ask users to unenroll and re-enroll their devices.
Why this is correct
This addresses the common issue of devices being compliant but not properly registered in Azure AD, which causes Conditional Access to fail.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates assume 'Compliant in Intune' automatically means 'Registered in Azure AD,' but Conditional Access evaluates Azure AD registration status separately, and a compliant device can still fail the registration check.
Detailed technical explanation
How to think about this question
When a device enrolls in Intune, it must also register in Azure AD via the Device Registration Service (DRS) to be recognized by Conditional Access. If the registration token is stale or the device is not fully joined (e.g., missing the 'Azure AD registered' state), the Conditional Access policy sees the device as unmanaged despite Intune compliance. In hybrid environments, this can occur if the user skips the registration step during Company Portal setup or if there's a network issue during the initial registration handshake.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Manage identity and compliance — study guide chapter
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FAQ
Questions learners often ask
What does this MD-102 question test?
Manage identity and compliance — This question tests Manage identity and compliance — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Verify that the devices are properly registered in Azure AD and, if not, ask users to unenroll and re-enroll their devices. — The issue is that the devices are compliant in Intune but not properly registered in Azure AD, which is a prerequisite for Conditional Access policies to evaluate device compliance. Even after enrollment, if the device registration fails or is incomplete, the Conditional Access policy will still block access. Option D addresses this by verifying and fixing the Azure AD registration, typically requiring unenrollment and re-enrollment to trigger a fresh registration.
What should I do if I get this MD-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.
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