MD-102 Manage and maintain devices Practice Question
You are deploying a Windows 11 device using Windows Autopilot. The device fails to enroll in Intune and you see the error 'The device is not registered in Autopilot'. You have verified that the device hardware hash is uploaded. What is the most likely cause?
⚠ Common exam trap
The trap here is assuming that profile assignment or internet connectivity causes the 'not registered' error, when it specifically means the hardware hash is missing from the tenant.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device hardware hash is associated with a different tenant.
The error 'The device is not registered in Autopilot' indicates that the device's hardware hash is not present in the Autopilot service for your tenant. A common cause is that the hash was uploaded to a different Microsoft Entra tenant, perhaps by the OEM or a previous owner. Verifying and re-uploading the hash to the correct tenant resolves the issue. Other causes like internet connectivity or profile assignment do not produce this specific error.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device is not running a supported version of Windows 11.
Why it's wrong here
Autopilot supports specific Windows versions, but an unsupported version would typically cause a different error, such as a compatibility issue. The 'not registered' error is specifically about the device not being found in the Autopilot service, which is independent of the OS version. Verifying the OS version is not the likely fix here.
- ✗
The device is not connected to the internet during OOBE.
Why it's wrong here
If the device is not connected to the internet, Autopilot cannot contact the service to download the profile, but the error would typically indicate a network issue rather than 'not registered'. The error specifically points to the device not being found in the Autopilot service, which is unrelated to internet connectivity.
- ✓
The device hardware hash is associated with a different tenant.
Why this is correct
If the hardware hash was uploaded to a different Microsoft Entra tenant, the device will not be recognized in your tenant's Autopilot service, resulting in the 'not registered' error. This can happen if the device was previously registered elsewhere or if the hash was uploaded incorrectly. Ensuring the hash is in the correct tenant resolves the issue.
- ✗
The Autopilot deployment profile is not assigned to the device.
Why it's wrong here
If the profile is not assigned, the device would enroll but not receive the desired configuration, or it might fail with a different error. The error 'not registered' indicates that the device's hardware hash is not present in the Autopilot service, not that a profile is missing. Profile assignment is separate from device registration.
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Related to this question
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Enrolling Devices with Microsoft Intune
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Windows Autopilot
Windows Autopilot is a cloud-based deployment technology that automates the setup and configuration of new Windows devices, reducing the need for IT staff to manually image or touch each machine.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
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