MD-102 Manage and maintain devices Practice Question
You are an administrator for a Microsoft Intune environment. You need to remotely wipe a lost Windows 11 device to prevent access to corporate data. The device is enrolled in Intune and is currently online. Which action should you perform from the Intune admin center?
⚠ Common exam trap
Candidates often confuse Retire with Wipe; Retire leaves personal data intact and is not sufficient for a lost device.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Wipe the device
For a lost or stolen device, the Wipe action in Intune initiates a factory reset, erasing all data. This protects corporate information. Retire only removes corporate data, and Delete only removes the Intune record. Reset is not a valid action. The device must be online to receive the wipe command.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Wipe the device
Why this is correct
The Wipe action performs a factory reset on the device, removing all data and settings. This is the correct action for a lost or stolen device because it ensures no corporate or personal data remains accessible. The device must be online to receive the command.
- ✗
Reset the device
Why it's wrong here
Reset is not a standard Intune action for Windows devices. Intune offers Wipe and Fresh Start, but Reset is not an option. Fresh Start reinstalls Windows but preserves user data by default, which is not suitable for a lost device. This option is incorrect.
- ✗
Retire the device
Why it's wrong here
Retire removes corporate data and management but leaves personal files intact. It does not perform a full wipe. For a lost device, you need to remove all data to prevent unauthorized access. Retire is intended for devices leaving management, not for lost or stolen devices.
- ✗
Delete the device
Why it's wrong here
Deleting a device removes its record from Intune but does not send any command to the device. The device would remain as is, and corporate data would still be accessible. Deletion is used to clean up stale records, not for remote wipe.
Go deeper
Related to this question
Learn chapter
Managing Conditional Access for Devices
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Wipe
Wipe is the process of securely erasing all data from a storage device, making it unrecoverable and preparing the device for reuse or disposal.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.