This MD-102 practice question tests your understanding of manage and maintain devices. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which TWO actions can you perform using the Microsoft Intune admin center to manage Windows devices? (Choose two)
Reset a user's password.
Why wrong: Password reset is done in Entra ID.
View hardware inventory of a device.
Inventory is visible in the device properties.
Remotely sync a device with Intune.
Sync is a remote action available in Intune.
Manage on-premises Active Directory objects.
Why wrong: Intune does not manage on-premises AD.
Assign Microsoft 365 licenses to a user.
Why wrong: License assignment is done in the Microsoft 365 admin center.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
View hardware inventory of a device.
Option B is correct because the Microsoft Intune admin center provides a hardware inventory view for managed Windows devices, displaying details such as processor, RAM, disk space, and firmware version. This data is collected via the Intune Management Extension and device inventory reports, enabling administrators to assess device compliance and readiness without requiring on-premises tools.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Reset a user's password.
Why it's wrong here
Password reset is done in Entra ID.
View hardware inventory of a device.
Why this is correct
Inventory is visible in the device properties.
Related concept
Read the scenario before looking for a memorised answer.
Remotely sync a device with Intune.
Why this is correct
Sync is a remote action available in Intune.
Related concept
Read the scenario before looking for a memorised answer.
Manage on-premises Active Directory objects.
Why it's wrong here
Intune does not manage on-premises AD.
Assign Microsoft 365 licenses to a user.
Why it's wrong here
License assignment is done in the Microsoft 365 admin center.
Common exam traps
The trap here is that candidates confuse user management tasks (password reset, license assignment) with device management actions, or assume Intune can manage on-premises AD objects, when Intune's scope is strictly cloud-based device and app management via MDM and MAM.
Detailed technical explanation
The hardware inventory in Intune is gathered through the Windows device's enrollment with MDM, where the device sends a sync message containing hardware details via the OMA-DM protocol (e.g., using the ./DevDetail/Ext/Microsoft/Hardware node). This inventory is refreshed during each check-in cycle (default every 8 hours) or on-demand via the 'Sync' action, which triggers a full inventory upload. In real-world scenarios, this data is critical for identifying devices with insufficient resources for new OS updates or for auditing hardware compliance before deploying BitLocker or Windows Hello for Business policies.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A media company stores terabytes of video archives that are accessed once a year for audit purposes. Moving these objects to a cold storage tier (Azure Archive, S3 Glacier, or Google Nearline) costs a fraction of hot storage. Questions like this test whether you understand storage tiers, access frequency tradeoffs, and retrieval latency requirements.
What to study next
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FAQ
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
The correct answer is: View hardware inventory of a device. — Option B is correct because the Microsoft Intune admin center provides a hardware inventory view for managed Windows devices, displaying details such as processor, RAM, disk space, and firmware version. This data is collected via the Intune Management Extension and device inventory reports, enabling administrators to assess device compliance and readiness without requiring on-premises tools.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
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