hardMultiple ChoiceObjective-mapped
MD-102 Practice Question: That their Windows 10 device is not receiving…
A user reports that their Windows 10 device is not receiving policies from Microsoft Intune. The device shows as 'Not compliant' in the Intune console. You run the Get-MgDeviceManagementManagedDevice cmdlet and see that the device is enrolled and appears in the list. However, the LastSyncTime is 14 days ago. What is the most likely cause?
⚠ Common exam trap
Candidates often assume a stale LastSyncTime always indicates a network or connectivity issue (like a proxy), but the question specifically states the device is enrolled and appears in the list, pointing instead to a service-level failure like the Intune Management Extension not running.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Intune Management Extension service is not running on the device.
The Intune Management Extension (IME) service is responsible for synchronizing policies, including compliance and configuration policies, from Intune to Windows 10 devices. If the IME service is not running, the device will not receive new policies or sync status, leading to a stale LastSyncTime (14 days ago) and a 'Not compliant' state, even though the device is enrolled and appears in the Get-MgDeviceManagementManagedDevice output.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The MDM certificate has expired.
Why it's wrong here
An expired certificate would prevent enrollment, not just sync.
- ✗
The device is not connected to the internet due to a proxy misconfiguration.
Why it's wrong here
Internet connectivity would affect sync but is less specific than the service issue.
- ✗
The device is not enrolled in Intune.
Why it's wrong here
The Get-MgDeviceManagementManagedDevice cmdlet shows it is enrolled.
- ✓
The Intune Management Extension service is not running on the device.
Why this is correct
This service manages policy sync.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Compliance
Compliance is the process of ensuring that an organization follows laws, regulations, standards, and internal policies that apply to its operations and data handling.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.