MD-102 Manage and maintain devices Practice Question
A user reports that after resetting their Windows 10 device, they cannot re-enroll it in Intune. The device appears as 'Pending' in the admin center. What is the most likely reason?
⚠ Common exam trap
It's easy for candidates to think a 'Pending' state is due to licensing or authority misconfiguration, but the real cause is the stale device record left behind after a reset, which is a specific enrollment conflict scenario tested in MD-102.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device has a stale record in Intune that needs to be deleted.
When a Windows 10 device is reset, its existing Intune enrollment record becomes stale. The device attempts to re-enroll but the old record causes a conflict, leaving the device in a 'Pending' state in the admin center. Deleting the stale device record from Intune allows the enrollment to complete successfully.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The device has a stale record in Intune that needs to be deleted.
Why this is correct
A previous enrollment record can block re-enrollment; deleting it resolves the issue.
- ✗
The user is trying to enroll with a different Azure AD account.
Why it's wrong here
The stem doesn't indicate a different account.
- ✗
The MDM authority is not set to Intune.
Why it's wrong here
If it were not set, no device could enroll.
- ✗
The user does not have an Intune license assigned.
Why it's wrong here
The user was enrolled before, so they likely have a license.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.