MD-102 Protect devices Practice Question
A user has a Windows 11 device that is enrolled in Intune. The device is compliant, but the user cannot install apps from the Company Portal. The Company Portal shows 'This app is not available for your device'. The app is assigned to the user and the device meets the minimum requirements. What should you check?
⚠ Common exam trap
It's easy for candidates to confuse 'minimum requirements' (hardware/OS version) with 'platform support' (the app's declared compatibility list in Intune), leading them to incorrectly check OS version or compliance instead of the app's platform configuration.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check if the app supports Windows 11.
The error 'This app is not available for your device' in Company Portal typically indicates that the app's installer or metadata does not list Windows 11 as a supported platform. Even if the device meets minimum hardware requirements, the app must be explicitly configured in Intune to support the Windows 11 platform (e.g., by selecting 'Windows 11' under Supported device types or ensuring the app package is compatible).
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Check if the device meets the minimum OS version.
Why it's wrong here
Device meets requirements.
- ✗
Check app assignment to user groups.
Why it's wrong here
The app is assigned.
- ✓
Check if the app supports Windows 11.
Why this is correct
The app might not be compatible with Windows 11.
- ✗
Check device compliance policy.
Why it's wrong here
Device is compliant.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.