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MB-920 Practice Question: A project administrator for a consulting company…
You are a project administrator for a consulting company that uses Dynamics 365 Project Operations. The company has a team of 50 consultants who work on multiple projects simultaneously. The company uses time and material billing for most projects. You receive a complaint from a project manager that a consultant, John Doe, has not submitted his time entries for the past two weeks. The project manager needs to bill the client this week and John's time is critical for the invoice. You need to resolve this issue as quickly as possible. What should you do?
⚠ Common exam trap
Many exam-takers assume the system administrator has a 'force-submit' capability or that manual entry based on a schedule is acceptable, but Microsoft exams test the understanding that time entry is a user-driven process and that direct communication is the only immediate solution for urgent submission needs.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Contact John directly and ask him to submit his time entries immediately.
The most direct and efficient way to resolve the immediate billing issue is to contact John directly and ask him to submit his time entries. In Dynamics 365 Project Operations, time entry submission is a user-driven process; there is no automated mechanism for a project administrator or system administrator to force-submit or manually enter time on behalf of a consultant without proper permissions or data integrity risks. Direct communication ensures the fastest resolution without bypassing system controls or introducing inaccurate data.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Manually enter the time entries for John based on his project schedule.
Why it's wrong here
Manually entering time is not recommended and may cause inaccuracies.
- ✗
Escalate to the system administrator to force-submit the time entries.
Why it's wrong here
System admin role is not for forcing time entries.
- ✗
Send an automatic reminder from the system and wait for John to submit.
Why it's wrong here
Too slow for immediate billing need.
- ✓
Contact John directly and ask him to submit his time entries immediately.
Why this is correct
Direct contact is fastest resolution.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.