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MB-920 Practice Question: A Dynamics 365 consultant for a wholesale…
You are a Dynamics 365 consultant for a wholesale distribution company that uses Dynamics 365 Supply Chain Management. The company has a warehouse that uses a 'pick and pack' process. They recently implemented mobile device scanning for warehouse operations. The warehouse manager reports that when workers try to pick items using the mobile device, they receive an error: 'Work not found for this location'. The work creation process is set up correctly, and the mobile device menu items are configured. The location directives and work templates appear correct. The inventory is available at the location. What is the most likely cause?
⚠ Common exam trap
Many exam-takers confuse work creation with work release, assuming that if work templates and location directives are correct, the work should automatically be available for mobile scanning, but in Dynamics 365, work must be explicitly released to the warehouse before it can be picked.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The work has not been released to the mobile device user or warehouse
The error 'Work not found for this location' typically occurs when the work order has been created but not yet released to the warehouse or assigned to a specific user. In Dynamics 365 Supply Chain Management, work must be released via the 'Release to warehouse' process or through wave execution before it becomes available for mobile device scanning. Since the location directives and work templates are correct and inventory exists, the most likely cause is that the work has not been released to the mobile device user or warehouse.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The work has not been released to the mobile device user or warehouse
Why this is correct
Work must be released before it can be picked.
- ✗
The item is not enabled for mobile device processing
Why it's wrong here
Item setup is not the issue.
- ✗
The mobile device menu item is not linked to the correct work template
Why it's wrong here
Menu items are configured correctly.
- ✗
The location profile is not set to allow picking
Why it's wrong here
Would cause a different error.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.