This MB-920 practice question tests your understanding of describe shared dynamics 365 erp features. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You are a Dynamics 365 consultant for a wholesale distribution company that uses Dynamics 365 Supply Chain Management. The company has a warehouse that uses a 'pick and pack' process. They recently implemented mobile device scanning for warehouse operations. The warehouse manager reports that when workers try to pick items using the mobile device, they receive an error: 'Work not found for this location'. The work creation process is set up correctly, and the mobile device menu items are configured. The location directives and work templates appear correct. The inventory is available at the location. What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
The work has not been released to the mobile device user or warehouse
Work must be released before it can be picked.
The item is not enabled for mobile device processing
Why wrong: Item setup is not the issue.
The mobile device menu item is not linked to the correct work template
Why wrong: Menu items are configured correctly.
The location profile is not set to allow picking
Why wrong: Would cause a different error.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
The work has not been released to the mobile device user or warehouse
The error 'Work not found for this location' typically occurs when the work order has been created but not yet released to the warehouse or assigned to a specific user. In Dynamics 365 Supply Chain Management, work must be released via the 'Release to warehouse' process or through wave execution before it becomes available for mobile device scanning. Since the location directives and work templates are correct and inventory exists, the most likely cause is that the work has not been released to the mobile device user or warehouse.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
The work has not been released to the mobile device user or warehouse
Why this is correct
Work must be released before it can be picked.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
The item is not enabled for mobile device processing
Why it's wrong here
Item setup is not the issue.
The mobile device menu item is not linked to the correct work template
Why it's wrong here
Menu items are configured correctly.
The location profile is not set to allow picking
Why it's wrong here
Would cause a different error.
Common exam traps
The trap here is that candidates often confuse work creation with work release, assuming that if work templates and location directives are correct, the work should automatically be available for mobile scanning, but in Dynamics 365, work must be explicitly released to the warehouse before it can be picked.
Detailed technical explanation
In Dynamics 365 Supply Chain Management, the 'Release to warehouse' process triggers wave execution, which creates work records based on work templates and location directives. Until this step is completed, work IDs are not generated, and mobile devices cannot find them. A common real-world scenario is when a user creates a sales order but forgets to run the 'Release to warehouse' batch job or wave, leaving the work in a 'Created' but not 'Released' state.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
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FAQ
Describe shared Dynamics 365 ERP features — This question tests Describe shared Dynamics 365 ERP features — Read the scenario before looking for a memorised answer..
The correct answer is: The work has not been released to the mobile device user or warehouse — The error 'Work not found for this location' typically occurs when the work order has been created but not yet released to the warehouse or assigned to a specific user. In Dynamics 365 Supply Chain Management, work must be released via the 'Release to warehouse' process or through wave execution before it becomes available for mobile device scanning. Since the location directives and work templates are correct and inventory exists, the most likely cause is that the work has not been released to the mobile device user or warehouse.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
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