The answer is to run the 'Troubleshoot GL balance' report in Accounts payable. This report is specifically designed to identify discrepancies between the general ledger and subledger in accounts payable by comparing the detailed vendor transactions against the aggregated ledger balances, pinpointing where a general ledger subledger mismatch occurs. On the Microsoft Dynamics 365 Fundamentals ERP MB-920 exam, this question tests your understanding of core financial reconciliation processes and common troubleshooting steps in Dynamics 365 Finance. A frequent trap is confusing this report with settlement or payment tools—remember that settlement handles vendor payments, invoice approval workflows manage authorization, and the payment journal report only shows payment lines, none of which address balance mismatches. For a quick memory tip: when the GL and subledger don't match, think "Troubleshoot first, settle later."
MB-920 Describe Dynamics 365 Finance Practice Question
This MB-920 practice question tests your understanding of describe dynamics 365 finance. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A manufacturing company uses Dynamics 365 Finance. The finance team notices that the general ledger balances do not match the subledger details for accounts payable. What should you troubleshoot first?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "first"
Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Run the 'Troubleshoot GL balance' report in Accounts payable.
Option A is correct because the 'Troubleshoot GL balance' report identifies discrepancies between the general ledger and subledger. Option B is wrong because periodic settlement processes are for vendor payments. Option C is wrong because invoice approval workflow affects approval, not balances. Option D is wrong because the payment journal report shows payments, not balances.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Check the invoice approval workflow configuration.
Why it's wrong here
Approval workflow affects invoice processing, not ledger balances.
✗
Review the vendor payment settlement process.
Why it's wrong here
Periodic settlement processes handle payments, not balance discrepancies.
✓
Run the 'Troubleshoot GL balance' report in Accounts payable.
Why this is correct
This report identifies discrepancies between the general ledger and subledger.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Re-run the payment journal report.
Why it's wrong here
Payment journal shows payments, not balances.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Trap categories for this question
Command / output trap
Payment journal shows payments, not balances.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Got this wrong? Here's your next step.
Identify which MB-920 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Describe Dynamics 365 Finance — This question tests Describe Dynamics 365 Finance — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Run the 'Troubleshoot GL balance' report in Accounts payable. — Option A is correct because the 'Troubleshoot GL balance' report identifies discrepancies between the general ledger and subledger. Option B is wrong because periodic settlement processes are for vendor payments. Option C is wrong because invoice approval workflow affects approval, not balances. Option D is wrong because the payment journal report shows payments, not balances.
What should I do if I get this MB-920 question wrong?
Identify which MB-920 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A company uses Dynamics 365 Finance. The finance team notices that the general ledger balances do not match the subsidiary ledger balances for accounts payable. What should they investigate first?
hard
A.The audit trail of posted transactions
✓ B.Unposted vendor invoices and payments
C.The process automation framework
D.The posting profiles for vendors
Why B: The most common cause is unposted invoices or payments that are still in draft or pending posting. Option A is correct. Option B is wrong because the process automation framework is not the cause. Option C is wrong because posting profiles are for transaction posting but not for this mismatch. Option D is wrong because the audit trail would show posted transactions but not unposted ones.
Variation 2. A company uses Dynamics 365 Finance. The finance team notices that the general ledger journal balance does not equal the sum of debits and credits. What could cause this discrepancy?
medium
A.Incorrect voucher number series
B.Incorrect posting profile configuration
✓ C.Unbalanced journal entry
D.User permissions
Why C: Option B is correct because unbalanced journal entries can cause the general ledger balance to not match the sum of debits and credits. Option A is wrong because posting profiles affect account mapping, not balancing. Option C is wrong because voucher series assign numbers, not affect balance. Option D is wrong because user permissions control access, not balances.
Last reviewed: Jun 21, 2026
Question Discussion
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