This MB-920 practice question tests your understanding of describe dynamics 365 human resources. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
An organization is configuring Dynamics 365 Human Resources. They want to track skills, certifications, and education for each employee. Which worker type should be used to store this information?
Worker
Worker records store personal information, including skills and certifications.
Applicant
Why wrong: Applicants are for recruitment, not current employees.
Job
Why wrong: A job defines duties and requirements, not individual competencies.
Position
Why wrong: A position is an instance of a job, not a person record.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Worker
Worker is the correct entity because in Dynamics 365 Human Resources, the Worker record is the primary container for all person-related data, including skills, certifications, and education. This entity is designed to aggregate and manage an individual's professional profile across their employment lifecycle, making it the appropriate store for such information.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Worker
Why this is correct
Worker records store personal information, including skills and certifications.
Related concept
Read the scenario before looking for a memorised answer.
Applicant
Why it's wrong here
Applicants are for recruitment, not current employees.
Job
Why it's wrong here
A job defines duties and requirements, not individual competencies.
Position
Why it's wrong here
A position is an instance of a job, not a person record.
Common exam traps
The trap here is that candidates often confuse the Job and Position entities with the Worker entity, mistakenly thinking that qualifications are tied to a role or a specific seat rather than to the individual person.
Detailed technical explanation
Under the hood, the Worker entity in Dynamics 365 Human Resources is part of the Common Data Model (now Microsoft Dataverse) and includes related entities such as WorkerSkill, WorkerCertification, and WorkerEducation, which are linked via foreign keys to the Worker record. This relational structure ensures that when a worker changes positions or jobs, their qualifications remain associated with the worker, not the position or job. In a real-world scenario, if an employee transfers departments, their skills and certifications automatically follow them because they are stored at the Worker level, preventing data duplication or loss.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Describe Dynamics 365 Human Resources — study guide chapter
Learn the concepts, then practise the questions
Describe Dynamics 365 Human Resources practice questions
Targeted practice on this topic area only
All MB-920 questions
966 questions across all exam domains
Microsoft Dynamics 365 Fundamentals ERP MB-920 study guide
Full concept coverage aligned to exam objectives
MB-920 practice test guide
How to use practice tests most effectively before exam day
Related practice questions
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
Practise MB-920 questions linked to Describe Dynamics 365 Supply Chain Management.
Practise MB-920 questions linked to Describe Dynamics 365 Finance.
Practise MB-920 questions linked to Describe the core capabilities of the finance and operations apps.
Practise MB-920 questions linked to Describe shared features and Copilot capabilities.
Practise MB-920 questions linked to Describe Dynamics 365 Human Resources.
Practise MB-920 questions linked to Describe Dynamics 365 Commerce.
Practise MB-920 questions linked to Describe Dynamics 365 Project Operations.
Practise MB-920 questions linked to Describe shared Dynamics 365 ERP features.
Practise MB-920 questions linked to MB-920 fundamentals.
Practise MB-920 questions linked to MB-920 scenario.
Practise MB-920 questions linked to MB-920 troubleshooting.
Practice this exam
Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.
FAQ
Describe Dynamics 365 Human Resources — This question tests Describe Dynamics 365 Human Resources — Read the scenario before looking for a memorised answer..
The correct answer is: Worker — Worker is the correct entity because in Dynamics 365 Human Resources, the Worker record is the primary container for all person-related data, including skills, certifications, and education. This entity is designed to aggregate and manage an individual's professional profile across their employment lifecycle, making it the appropriate store for such information.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Last reviewed: Jun 11, 2026
This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.