Describe the core capabilities of the finance and operations apps →mediumMultiple ChoiceObjective-mapped
MB-920 Practice Question: Describe the core capabilities of the finance and operations apps
A warehouse manager notices that a purchase order receipt for 100 units of an item only updates the on-hand quantity by 80 units. The item is serial-controlled. The reception was recorded. What is the most likely reason for the discrepancy?
⚠ Common exam trap
It's easy for candidates to assume a quality order or reservation would reduce on-hand quantity, but in Dynamics 365, quality orders create a separate inventory status (e.g., 'Quarantine') without reducing the total on-hand, and reservations only block availability without changing the physical count.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Not all serial numbers were registered during the receipt process.
When a purchase order receipt for 100 units of a serial-controlled item only updates on-hand quantity by 80, the most likely cause is that not all serial numbers were registered during the receipt process. In Dynamics 365 Supply Chain Management, serial-controlled items require each unit to have a unique serial number recorded at the time of receipt; if some serial numbers are missing or not scanned, the system only updates inventory for the registered serial numbers, leaving the receipt partially posted.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Not all serial numbers were registered during the receipt process.
Why this is correct
Serial numbers must be individually registered; missing registrations cause quantity discrepancy.
- ✗
The product dimensions (e.g., color) were not specified.
Why it's wrong here
Missing dimensions would prevent receipt altogether, not cause partial update.
- ✗
A quality order was created for the received items.
Why it's wrong here
Quality orders block inventory but still reflect the full receipt quantity.
- ✗
The items were partially reserved for a sales order.
Why it's wrong here
Reservation does not affect the receipt quantity; it affects availability.
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