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MB-920 Practice Question: A project manager notices that resource bookings…
A project manager notices that resource bookings in a project are not reflecting in the schedule. The project uses Dynamics 365 Project Operations with a hybrid resource management approach. What is the most likely cause?
⚠ Common exam trap
A common mix-up: candidates confuse 'Soft Book' mode with generic resources, assuming soft bookings are the cause of missing schedule visibility, when in fact generic resources are the root issue because they lack the identity required for schedule integration.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The project uses generic resources that have not been replaced with named resources.
In Dynamics 365 Project Operations with a hybrid resource management approach, generic resources are placeholders that do not have actual availability or booking details. When generic resources are used without being replaced by named resources, their bookings do not reflect in the schedule because the system cannot map them to real resource calendars or capacity. This is the most likely cause of the issue described.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The resource bookings are set to 'Soft Book' mode.
Why it's wrong here
Soft bookings still show on the schedule.
- ✗
The resource calendar has been modified after booking.
Why it's wrong here
Calendar changes affect availability but not the reflection of existing bookings on the schedule.
- ✓
The project uses generic resources that have not been replaced with named resources.
Why this is correct
In hybrid resource management, generic resources must be replaced with named resources for bookings to reflect on the schedule.
- ✗
The project status is not updated to 'In Progress'.
Why it's wrong here
Status updates do not prevent bookings from appearing on the schedule.
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