MB-920 Describe Dynamics 365 Finance Practice Question
A manufacturing company uses Dynamics 365 Finance. The procurement team notices that purchase order (PO) approvals are taking too long because managers are frequently out of office. They want to configure a fallback approval process. What should you do?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure an alternate approver or escalation step in the purchase order approval workflow.
Dynamics 365 Finance allows you to configure alternate approvers or escalation steps in the purchase order approval workflow. This built-in feature automatically routes approvals to a designated fallback when the primary approver is unavailable, addressing the delay issue. Option A is incorrect because manual delegation is not an automated fallback and relies on managers remembering to delegate. Option B is incorrect because reassigning manually via workflow history is not automated and does not provide a consistent fallback process. Option C is incorrect because while Power Automate could be used, it is an external tool and not the native built-in method within Dynamics 365 Finance; the recommended approach is to use the workflow configuration.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Instruct managers to delegate their approvals to a colleague before leaving.
Why it's wrong here
Instructing managers to delegate manually before leaving is not an automated fallback and relies on individual action, which may not always happen.
- ✗
Use the workflow history to identify pending approvals and reassign them.
Why it's wrong here
Using workflow history to identify and reassign pending approvals is a manual workaround, not an automated process.
- ✗
Create a Microsoft Power Automate flow to reassign the PO when the manager is out of office.
Why it's wrong here
While Microsoft Power Automate could be used to create a flow, the native built-in method is to configure the workflow directly within Dynamics 365 Finance, making this option less optimal.
- ✓
Configure an alternate approver or escalation step in the purchase order approval workflow.
Why this is correct
Configuring an alternate approver or escalation step in the purchase order approval workflow is the correct native approach to automate fallback approval.
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This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.