Explore the core capabilities of customer engagement apps in Dynamics 365 →mediumMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Your Dynamics 365 Customer Service implementation includes a Power Automate flow that creates a task in Microsoft To Do when a case is resolved. The flow triggers on resolution, but tasks are not being created. You verify the flow is turned on and has no errors. What should you check next?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure that the case resolution uses the standard 'Resolve Case' action rather than a custom workflow.
The flow triggers on 'When a case is resolved', but if the case resolution is performed via a custom workflow or button that changes the status without using the standard 'Resolve Case' action, the trigger may not fire. Option A is incorrect: license issues typically cause flow save or run errors, not silent failures. Option C is incorrect: the Microsoft To Do connection is owned by the flow creator, not the case owner; sharing with the case owner is not required. Option D is incorrect: re-enabling a flow that is already on will not resolve a trigger mismatch.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Check that the flow owner has a Dynamics 365 license.
Why it's wrong here
The flow owner needs a license, but if the flow is on, license issues would show as errors.
- ✓
Ensure that the case resolution uses the standard 'Resolve Case' action rather than a custom workflow.
Why this is correct
The trigger 'When a case is resolved' only fires on the default resolution action; custom workflows may not trigger it.
- ✗
Confirm the Microsoft To Do connection is shared with the case owner.
Why it's wrong here
The connection uses the flow owner's credentials, not the case owner's.
- ✗
Re-enable the flow and save it again.
Why it's wrong here
The flow is already on; re-saving is unlikely to fix the issue.
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This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.