MB-910 Describe Dynamics 365 Sales Practice Question
Your company sells both products and services. When creating an opportunity, the sales rep needs to quote a combination of items. What should they create?
⚠ Common exam trap
Watch out — candidates often confuse the Quote with the Order, not realizing that the Quote is the proposal stage where combinations of items are first presented, while the Order is the binding commitment that follows acceptance.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Quote
In Dynamics 365 Sales, a Quote is the correct entity to use when a sales rep needs to propose a combination of products and services to a customer. It allows for line items with quantities, prices, discounts, and optional product bundles, serving as the formal proposal before an order is created. An invoice and order come later in the sales process, while the product catalog is a repository, not a transactional document.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Invoice
Why it's wrong here
An Invoice is used for billing after the deal is closed.
- ✗
Order
Why it's wrong here
An Order is created after the quote is accepted.
- ✗
Product Catalog
Why it's wrong here
The Product Catalog defines products but does not create quotes.
- ✓
Quote
Why this is correct
A Quote can bundle products and services for a customer.
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