MB-910 Describe Dynamics 365 Sales Practice Question
WideWorldImporters is a wholesale distributor using Dynamics 365 Sales. Their sales team consists of outside reps who travel frequently and use mobile devices. The company wants to ensure that when a sales rep creates a new account or contact on their mobile device, it is immediately available to other reps in the same region. Additionally, they want to automatically capture email activities from Microsoft 365 and link them to the relevant CRM records. The administrator has enabled server-side synchronization. However, sales reps report that newly created records are not immediately visible to others, and emails are not being tracked consistently. What should the administrator verify first?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the offline sync settings for the mobile app
Offline sync settings control how often data syncs between mobile and server. If set to manual or infrequent, new records won't be visible immediately. Option B is wrong because email tracking is separate. Option C is wrong because security roles affect visibility but not sync frequency. Option D is wrong because duplicate detection checks for duplicates but doesn't affect sync.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Check the offline sync settings for the mobile app
Why this is correct
Offline sync settings control data freshness on mobile.
- ✗
Verify that server-side synchronization is configured for the user's mailbox
Why it's wrong here
This is for email tracking, not mobile sync.
- ✗
Review the security roles to ensure sharing permissions are correct
Why it's wrong here
Affects visibility but not sync frequency.
- ✗
Check duplicate detection rules
Why it's wrong here
Duplicate detection doesn't affect sync.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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