MB-910 Describe Dynamics 365 Sales Practice Question
Which TWO features are available in Dynamics 365 Sales to help sales reps prioritize their work?
⚠ Common exam trap
Test-takers frequently confuse features that provide insights or guidance (like Relationship analytics or Business process flow) with features that actively prioritize a rep's daily work queue, leading them to select options that are related but not directly responsible for prioritization.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Sales accelerator
The Sales accelerator is a feature in Dynamics 365 Sales that provides a prioritized, guided sequence of activities (e.g., calls, emails, tasks) for sales reps, helping them focus on the next best action. It uses a configurable work queue and sequence automation to ensure reps spend time on high-priority leads and opportunities, directly addressing the need to prioritize work.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Sales accelerator
Why this is correct
Sales accelerator provides a prioritized list of activities.
- ✓
Predictive lead scoring
Why this is correct
Predictive lead scoring ranks leads by likelihood to convert.
- ✗
Relationship analytics
Why it's wrong here
Relationship analytics shows relationship strength.
- ✗
Copilot
Why it's wrong here
Copilot assists with summaries, not prioritization.
- ✗
Business process flow
Why it's wrong here
Business process flows guide stages, not prioritization.
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