Explore the core capabilities of customer engagement apps in Dynamics 365 →easyMultiple SelectObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Which TWO capabilities are part of Dynamics 365 Marketing? (Choose TWO.)
⚠ Common exam trap
Test-takers frequently confuse 'Email Marketing' as a standalone feature rather than recognizing it as a channel within Customer Journeys, but the exam lists both as correct because Email Marketing is a distinct module within Dynamics 365 Marketing that provides email design, delivery, and analytics capabilities.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Customer Journeys
Customer Journeys is a core capability of Dynamics 365 Marketing that allows marketers to design, automate, and orchestrate multi-step, cross-channel marketing campaigns (e.g., email, SMS, push notifications) based on customer behaviors and triggers. It uses a visual canvas to define segments, conditions, and actions, enabling personalized engagement at scale.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Customer Journeys
Why this is correct
Customer Journeys orchestrate multi-step campaigns.
- ✓
Email Marketing
Why this is correct
Email Marketing sends bulk and personalized emails.
- ✗
Opportunity Management
Why it's wrong here
Opportunity Management is a Sales feature.
- ✗
Case Resolution
Why it's wrong here
Case Resolution is part of Customer Service.
- ✗
Inventory Tracking
Why it's wrong here
Inventory Tracking is in Field Service or Operations.
Go deeper
Related to this question
About these practice questions
One of 941 original MB-910 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.