Explore the core capabilities of customer engagement apps in Dynamics 365 →hardMultiple SelectObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Which TWO capabilities are provided by Dynamics 365 Customer Insights?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Unify customer data from multiple sources
Customer Insights provides unified customer profiles and AI-driven predictions. Option A is incorrect because case resolution is part of Dynamics 365 Customer Service. Option D is incorrect because sending marketing emails is part of Dynamics 365 Marketing. Option E is incorrect because managing sales opportunities is part of Dynamics 365 Sales.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Track case resolution
Why it's wrong here
Part of Customer Service.
- ✓
Unify customer data from multiple sources
Why this is correct
Creates a single customer view.
- ✓
Predict customer behaviors using AI
Why this is correct
AI predictions for churn, next best action.
- ✗
Send marketing emails
Why it's wrong here
Part of Marketing, not Customer Insights.
- ✗
Manage sales opportunities
Why it's wrong here
Part of Sales.
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Same concept, more angles
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Variation 1. Which TWO capabilities are part of Dynamics 365 Customer Insights?
medium- ✓ A.Data unification from multiple sources
- B.Lead scoring
- C.Email campaign creation
- D.Case management
- ✓ E.Predictive models for churn and lifetime value
Why A: Options A and E are correct. Customer Insights includes data unification (A) and predictive models for churn and lifetime value (E). Option B (lead scoring) is part of Sales Insights or Dynamics 365 Sales. Option C (email campaign creation) is part of Dynamics 365 Marketing. Option D (case management) is part of Dynamics 365 Customer Service.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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