Explore the core capabilities of customer engagement apps in Dynamics 365 →mediumMultiple SelectObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Which THREE capabilities are part of Dynamics 365 Sales?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Lead management
Lead management, opportunity management, and sales analytics are core Sales capabilities. Customer service is a separate app, and marketing automation is in Marketing.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Case management
Why it's wrong here
Case management is part of Customer Service.
- ✓
Lead management
Why this is correct
Lead management is a core Sales feature.
- ✓
Sales analytics
Why this is correct
Sales analytics is part of Sales Insights.
- ✓
Opportunity management
Why this is correct
Opportunity management is a core Sales feature.
- ✗
Marketing automation
Why it's wrong here
Marketing automation is part of Marketing.
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Same concept, more angles
1 more way this is tested on MB-910
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Variation 1. Which TWO capabilities are provided by Dynamics 365 Sales?
medium- ✓ A.Lead scoring
- B.Case management
- C.Campaign management
- ✓ D.Opportunity management
- E.Knowledge base management
Why A: Lead scoring is a core capability of Dynamics 365 Sales that uses AI and predefined criteria to rank leads based on their likelihood to convert, helping sales teams prioritize high-quality leads. This feature is built into the Sales Hub app and leverages predictive scoring models to automate lead prioritization.
JA
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