Describe Dynamics 365 Customer Service →mediumMultiple ChoiceObjective-mapped

MB-910 Describe Dynamics 365 Customer Service Practice Question

Exhibit

Refer to the exhibit.

{
  "recordCreationRule": {
    "sourceType": "Email",
    "condition": "Contains('urgent')",
    "action": {
      "type": "Create Case",
      "queue": "Urgent Queue",
      "priority": "High"
    }
  }
}

Refer to the exhibit. An email containing the word 'urgent' is received. What will happen based on the rule?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

A case will be created in the Urgent Queue with High priority.

The rule creates a case with High priority in Urgent Queue. Option A is correct. Option B is wrong because priority is High, not Medium. Option C is wrong because it creates a case, not update. Option D is wrong because it doesn't ignore.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✓
A case will be created in the Urgent Queue with High priority.
Why this is correct
The rule specifies create case with High priority in Urgent Queue.
✗
A case will be created in the Urgent Queue with Medium priority.
Why it's wrong here
Priority is set to High, not Medium.
✗
The email will be updated with a new category.
Why it's wrong here
The action is to create a case, not update email.
✗
The email will be ignored.
Why it's wrong here
The rule triggers on condition match.

Go deeper

MB-910 Describe Dynamics 365 Customer Service Practice Question

Exhibit

Why each option matters

Option-by-option breakdown

Related to this question