Describe Dynamics 365 Customer Service →easyMultiple ChoiceObjective-mapped

MB-910 Describe Dynamics 365 Customer Service Practice Question

Exhibit

Refer to the exhibit.

Exhibit:
```json
{
  "queue": {
    "name": "Support Queue",
    "queueType": 1,
    "emailRouterAccessApproved": true,
    "incomingEmailDeliveryMethod": 2,
    "outgoingEmailDeliveryMethod": 2
  }
}
```

Refer to the exhibit. An administrator creates a queue with the above JSON configuration. What is the purpose of setting 'incomingEmailDeliveryMethod' to 2?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Use server-side synchronization

A value of 2 indicates server-side synchronization. Option A is wrong because a value of 3 indicates forwarding email to another queue. Option C is wrong because a value of 0 indicates no incoming email (disabled). Option D is wrong because a value of 1 indicates Email Router (deprecated).

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
Forward email to another queue
Why it's wrong here
A value of 3 indicates forwarding email to another queue, not server-side synchronization.
✓
Use server-side synchronization
Why this is correct
Value 2 indicates server-side synchronization, which is the correct delivery method for processing emails via server-side sync.
✗
Disable incoming email
Why it's wrong here
A value of 0 indicates no incoming email (disabled), not server-side synchronization.
✗
Use the Email Router
Why it's wrong here
A value of 1 indicates Email Router (deprecated), not server-side synchronization.

Go deeper

MB-910 Describe Dynamics 365 Customer Service Practice Question

Exhibit

Why each option matters

Option-by-option breakdown

Related to this question