MB-910 Describe Dynamics 365 Sales Practice Question
During a sales call, a rep wants to quickly view the customer's past purchases and support tickets. Which Dynamics 365 Sales feature provides a consolidated timeline of customer interactions?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Timeline
The Timeline feature in Dynamics 365 Sales provides a consolidated chronological view of all customer interactions, including past purchases, support tickets, activities, notes, and posts. Option A is incorrect because the Activity Feed shows real-time updates but not a full historical timeline. Option B is incorrect because the Relationship Assistant provides proactive insights and recommendations, not a timeline view. Option D is incorrect because the Summary Form displays key fields and data from related records but does not aggregate the chronological timeline.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Activity Feed
Why it's wrong here
Activity Feed shows activities, but the Timeline is the consolidated view.
- ✗
Relationship Assistant
Why it's wrong here
Relationship Assistant provides insights, not a timeline.
- ✓
Timeline
Why this is correct
Timeline displays a chronological list of all interactions.
- ✗
Summary Form
Why it's wrong here
Summary Form shows key fields, not the full timeline.
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